Patient Account Navigator
SSM Health Dermatology is looking for an awesome Patient Account Navigator to join our growing team!
Dermatology Employment, LLC is a rapidly growing SSM Health affiliated clinic. Our clinics offer care to patients with diseases of the hair, skin and nails. Our clinics offer a wide range of services including on-site MOHS skin cancer surgeries, cosmetic procedures, and phototherapy in addition to the treatment and maintenance of common dermatological conditions. We offer great starting pay, excellent benefits, 401K matching and many unique perks for our employees!
- Our mission: We strive as a team for excellence in providing the most comprehensive, patient-centered dermatology care.
- Our values: Dedication, Ethical, Respect & Mission-minded
Objective:
Under the direct supervision of leadership, the Patient Account Navigator is responsible the greeting of patients to ensure the collection of all registration information.
Qualifications:
- Two plus years of medical front office experience.
- Valid driver’s license and auto insurance.
Job Duties:
- Understanding of insurance benefits
- Interview patients and/or families to ensure collection of all registration information, including the proper screening of uninsured patients.
- Cash management, process insurance updates and conduct patient check in/out.
- Collect self-pay balances, post professional charges, reconcile charges and batches at end of clinic, balance cash collections, and reconcile cash discrepancies.
- Respond to patient or other requests for medical records.
- Maintain reception area and waiting room by keeping a neat and orderly appearance.
- Greet drug reps and facilitate SSM Health Dermatology Drug Rep Policy
- Monitor the waiting room to effectively communicate patient wait times and identify patients who have not checked in
- Assist patients with any registration-related questions or processes.
- Assist patients needing additional assistance and utilization of handicapped access, identify patients needing wheel-chair assistance and coordinate with Medical Assistants.
- Report any patient-involved incidents or near-misses for quality care improvement.
- Drive to satellite clinics as assigned.
Education:
- Minimum High School Diploma or GED, some college preferred.
Physical Demands
- Sitting
- Standing
- Typing
- Lifting up to 50 pounds.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Medical specialties:
- Dermatology
Schedule:
- Monday to Friday
Work setting:
- Clinic
- In-person
Work Location: In person