SSM Health Dermatology's mission is to strive as a team for excellence by providing the most comprehensive, patient-centered care every day. We are looking for a Patient Scheduling Representative to contribute in their own unique way to our Company’s exceptional services and performance for our patients

Objective:

Under the general guidance of leadership, the Medical Billing Supervisor is responsible for the daily oversight of billing and revenue cycle operations, ensuring timely and accurate submission of claims, resolution of denials, and compliance with all payer requirements. This role directly supervises billing team members, provides performance management, conducts routine employee development meetings, and monitors key performance metrics to support organizational efficiency and financial objectives. The Medical Billing Supervisor serves as an advanced resource to staff, providers, and internal departments, while maintaining a high level of accuracy, productivity, and professionalism. 

Qualifications:

·  Dermatology coding certification and/or 10+ years of medical coding and billing experience in a medical practice billing office.

·  Previous experience in a lead, senior, or supervisory billing role preferred.

·  Demonstrated knowledge of ICD‑10, CPT, HCPCS, and payer rules.

·  Strong analytical, communication, and leadership skills.

·  Valid driver’s license and auto insurance.

Job Duties:

• Provide direct supervision to the clinic and billing/revenue cycle team members, including daily workflow oversight, task assignment, and performance monitoring.
• Conduct monthly one‑on‑one meetings with assigned staff to review performance, productivity, training needs, and professional development goals.
• Complete mid‑term and annual performance evaluations, including coaching, goal tracking, and documentation.
• Serve as an advanced resource for coding, billing, and workflow questions from team members, providers, and clinical staff.

• Oversee timely submission of all medical claims and ensure high accuracy in coding and charge capture.
• Monitor follow‑up, denial resolution, appeals, and patient balance workflows to ensure completion within departmental standards.
• Interpret and train staff on explanation of benefits (EOBs), payer correspondence, and adjudication outcomes.
• Review registration accuracy and proper screening of uninsured or underinsured patients.
• Support adherence to payer policies, Local Coverage Determinations (LCDs), and updates from carriers and professional organizations.
• Ensure staff complete all assigned work queues (WQs) accurately and timely.
• Assist with issue resolution for complex denials, escalated claims, or provider inquiries.
• Maintain current expertise in medical terminology, billing guidelines, documentation requirements, and audit readiness.

• Collect, track, and analyze employee performance metrics.
• Identify workflow inefficiencies and recommend improvements to enhance revenue cycle productivity and accuracy.
• Participate in regular meetings with leadership to review department performance and strategic initiatives.

• Drive to satellite clinics as assigned.
• Perform all other duties as assigned.

Education:

·  High school diploma or GED required; some college coursework preferred.

·  Dermatology coding certification and/or 10+ years of medical billing and coding experience required